Terms of Use

These terms cover your use of donebynine.com. Read them with our privacy policy, which says what we collect and why. If you become a client, the written proposal and terms of engagement we agree with you take precedence for that work.

1. Who we are.

Done By Nine is Done By Nine Limited, a New Zealand company (company number 8053123, NZBN 9429048445962). Our office is at 93 Devon Street West, New Plymouth 4310. Email hello@donebynine.com, or call 0800 348 602 in New Zealand or 1800 271 061 in Australia.

2. What this site is for.

The site tells you what we do, what it costs and how we think about marketing. The articles and podcast episodes are general information, written from our own experience. They are not advice about your business, and we cannot know what will work for you without talking to you first. Check with us, or with your own adviser, before you act on anything here.

We keep the site accurate as best we can. Prices, platform behaviour and the law all change, so a page can be out of date before we have noticed. When we find an error we fix it. If you spot one first, tell us.

3. The Price & Fit Check.

The Price & Fit Check is nine questions that take about three minutes. It gives you an indicative price band and a straight answer on whether we are the right fit. Three things to know before you rely on it:

• The price band is looked up from our published price list by our own code. It is indicative, it excludes GST, and it is not a quote or an offer. A price becomes an offer only in a written proposal from us, which you can accept or not.
• The written read on your result is generated by an AI model from your answers. It is a starting point for a conversation, not advice, and it can be wrong. Our price and our fit rules are not written by the AI, and it cannot change them.
• The fit answer comes from rules we wrote about budget, timing and scope. It is a result, not a judgement about you or your business. If you think it has read you wrong, email hello@donebynine.com and a person will read what you send.

Prices are in New Zealand dollars for New Zealand businesses and Australian dollars for Australian businesses. What we keep from your answers, and how to have it deleted, is in our privacy policy.

4. Booking a call.

If the check offers you a booking calendar, the calendar is Google’s, and the time you pick is a conversation, not a contract. Nothing is owed by either of us until a written proposal is accepted.

5. Workshops.

Our AI Marketing Workshop is priced per person, from $399, excluding GST, in New Zealand or Australian dollars. Registering through the form on the workshop page is a request for a place. We confirm it by email and invoice you before the day.

Cancel more than seven days before the workshop for a full refund. Inside seven days you can move your place to a later date or give it to a colleague; we do not refund it.

If you buy a workshop for the purposes of a business, you agree that the Consumer Guarantees Act 1993 does not apply, as section 43 of that Act allows. If you buy one as a consumer, nothing in these terms limits your rights under that Act.

6. Our content.

Everything we wrote, recorded, designed or photographed for this site belongs to Done By Nine Limited: the articles, the podcast, the images, the words on every page. You are welcome to quote a passage, or share an episode using the platform’s own share tools, with a link back to us. Please do not republish a whole piece without asking first. hello@donebynine.com is the place to ask.

Client names, logos and the work shown on our case study pages appear with the clients’ agreement and remain theirs. Other trade marks belong to their owners. Where we show a graphic or a figure from a third party, we say whose it is.

7. What you send us.

Anything you type into a form on this site stays yours. By sending it you give us permission to use it for the purpose you sent it: to reply, to work out a price and a fit, and as our privacy policy describes. Only send us what you have the right to share. We rate-limit the forms and we block abuse, so a misuse of them may be refused without notice.

8. Other websites.

We link to other sites, and some pages carry a video player or a booking calendar run by someone else. Their terms and privacy practices apply on their side of the link, and we do not control them.

9. Our liability.

We take care with what we publish, and we stand behind it as our honest view. But the site is general information and the Price & Fit Check is indicative, so to the extent the law allows, we are not liable for loss or damage arising from reliance on either of them. Nothing in these terms excludes or limits any right you have under New Zealand law that cannot be excluded, including the Consumer Guarantees Act 1993 where it applies to you.

10. Changes to these terms.

We may update these terms from time to time. The date at the bottom of this page tells you when they last changed, and the version on this page is the one that applies.

11. The law that applies.

These terms are governed by the law of New Zealand, and any dispute about them belongs to the New Zealand courts.

12. Contact.

Questions about these terms: hello@donebynine.com.

These terms were last updated on 8 September 2026.